NOC Technician I

We Push the Boundaries of Possibilities for our Communities. Overview of the Position Responsibilities: The NOC Technician I monitors the Bluepeak Provider Network and Services for outages and impairments in a 24 x 7 environment. The NOC’s role is to Command, Control and Communicate with resources to help resolve customer impacting issues.

Requirements

• High school diploma or GED
• Associate’s degree or equivalent from two-year college or technical school
• At least 6 months in a NOC environment preferred
• Basic understanding of TCP/IP and other Internet protocols
• Experience with tools such as Ping, Trace Route, NS Lookup
• Exposure to SolarWinds or other network monitoring platforms
• Data, Telephone or Video Network troubleshooting, repair and maintenance experience in an enterprise telecommunications environment or equivalent
• Advanced customer service and time management skills
• Excellent verbal and written skills
• Great organizational and interpersonal skills
• Ability to maintain professionalism in challenging and/or changing situations
• Ability to acquire on the job knowledge of RF and Optical technologies

Benefits

• Competitive Compensation + Annual Bonus Eligibility
• Comprehensive Benefits Package, Including Medical, Dental, Vision, Life, and 401(k)
• Generous Vacation and Paid Sick Time + Paid Holidays and Personal Days
• Professional Development With an Emphasis on Internal Promotion
• Employee Discounts on Bluepeak Services, Including Internet