Vice President, Client Service Management - Pipeline

At BNY, our culture allows us to run our company better and enables employees' growth and success. We're seeking a Vice President, Client Service Management to join our Client Service Management team, responsible for delivering exceptional service to clients across BNY's product and services offering.

Requirements

• Develop a deep understanding of our client's business, operating model, and technology strategy
• Deliver exceptional service aligned to clients' needs and expectations
• Act as the central point of escalation across Operations, Technology, and service delivery
• Cultivate a deep relationship and appreciation for what drives our clients' service requirements
• Facilitate communication across our clients' organization
• Maintain a culture of continuous service improvement
• Monitor service quality, product performance, and overall client experience
• Deliver operational analytics, insights, and transparency into service performance
• Guide service evolution based on client requirements and changing operating model
• Drive quality client experience and service through thought leadership
• Provide strategic insight into improvements across service delivery, product, technology, and operations

Benefits

• Highly competitive compensation
• Benefits and wellbeing programs
• Flexible global resources and tools
• Generous paid leaves
• Paid volunteer time