Vice President - Professional Services

Zenoti is seeking a Vice President of Professional Services to lead the end-to-end strategy and execution of onboarding, implementation, and services delivery for Zenoti's global SaaS customers. The successful candidate will have a proven track record of building and leading high-performing teams, driving customer transformation at scale, and implementing AI-driven solutions within Services or Operations environments.

Requirements

• 15+ years of experience in SaaS customer implementation, with at least 5+ years in executive leadership
• Proven experience managing global professional services or consulting organizations with 50+ team members
• Strong executive presence and a successful track record of building trust with C-level clients and internal stakeholders
• Demonstrated success in implementing and scaling AI-driven solutions within Services or Operations environments
• Deep understanding of SaaS delivery models, onboarding frameworks, and enterprise project governance
• Business acumen and strategic thinking with the ability to balance customer delight and operational efficiency
• Experience navigating cross-functional orgs and influencing roadmap prioritization
• Familiarity with delivery tools such as Rocketlane or other PS tools, Salesforce, Smartsheet, Jira, and Confluence

Benefits

• Competitive pay range ($162,400—$220,000 USD)
• Equal employment opportunities and a commitment to diversity and inclusion
• A comprehensive benefits package (not specified in the job description)