Team Lead, Customer Support
Board IntelligenceLondon, England, United Kingdom
Posted March 9, 2026
Full Time
About the Company
Board Intelligence is a technology and advisory firm that supercharges boards with the science of board effectiveness, building better businesses and benefiting society.
Job Description
Board Intelligence is a technology and advisory firm that supercharges boards with the science of board effectiveness. We work with over 80,000 leaders and 3,000 organisations across the world, and are looking for a Team Lead, Customer Support to join us on our journey.
Requirements
- Proven track record in a senior support role with clear progression and leadership experience
- Strong coaching and development skills; experience building others' capability
- Full platform knowledge including back-end functionality
- Ability to balance operational delivery with people leadership
- Confident communicator; sets the benchmark for client and internal communications
- Strong organisational skills; able to manage competing demands across people and ticket responsibilities
- Experience contributing to team resourcing, recruitment, or rota management
Benefits
- Private Pension Scheme
- BUPA Health and Dental insurance (including access to the My BUPA app)
- Group life assurance: 4x annual salary
- 26 holiday days per calendar year in addition to Bank Holidays
- Cycle to work scheme
- Employee Assistance Program
- Eyecare and Flu Jab vouchers
