Customer Success Manager

We are looking for a Customer Success Manager to support Board customers on their journey from prospects to active users and on to lifelong advocates of Board solutions. You will focus on retaining, building and growing the current customer base, creating long-lasting partnerships and driving positive outcomes.

Requirements

• 3+ years of expertise in Enterprise-level Customer Success Management, Consulting or Sales.
• Ability to align the internal resources to meet and exceed the customer requirements and deadlines.
• Stellar presentation skills, client management and written communication skills.
• Experience of working with customers undergoing enterprise transformation ideally with organizational change management and/or project management skills/qualifications
• Strong channel partners experience and managing customers indirectly
• Fluency in both English and Japanese
• Willingness to travel to the client’s location as and when required
• Ability to manage and support your own book of business
• Professional curiosity coupled with a proactive and analytical customer driven mentality
• Executive presence and communication skills, ability to translate technical information to all involved stakeholders
• Ability to handle multiple competing priorities and adapt to change
• Capacity to remain calm under pressure but react with urgency