Customer Success Manager

Board is looking for a dynamic Customer Success Manager to support customers on their journey from prospects to lifelong advocates of Board solutions. As a key member of the team, you will focus on retaining, building, and growing the current customer base by creating value realization plans, sustaining business growth, and minimizing churn risk. This is a unique opportunity to get involved in a highly visible, fast-scaling SaaS cloud company.

Requirements

• 3+ years of expertise in Enterprise-level Customer Success Management, Consulting, or Sales
• Ability to align internal resources to meet and exceed customer requirements and deadlines
• Stellar presentation skills, client management, and written communication skills
• Fluency in both English and Japanese
• Ability to manage and support own book of business
• Professional curiosity, proactive, and analytical customer-driven mentality
• Executive presence and communication skills, ability to translate technical information to all involved stakeholders

Benefits

• Competitive salary
• Opportunities for career growth
• Diverse and inclusive work environment