Customer Care Consultant
Boardroom AppointmentsDurban, KwaZulu-Natal, South Africa
Posted January 5, 2026
Full Time
About the Company
Boardroom Appointments, founded in 1989, is a global talent solutions provider delivering recruitment, contract staffing, project staffing, temporary employment, training, HR consultancy, and expatriate mobility services across Africa, EMEA, the Americas, and Europe. Leveraging a deep industry focus that spans FMCG, finance, manufacturing, oil & gas, healthcare, logistics, IT, renewable energy, retail, agriculture, government, and call‑center services, the firm custom‑builds solutions that match each client’s unique talent needs. With a worldwide candidate database and a team of seasoned recruitment and HR professionals, Boardroom Appointments offers end‑to‑end services—from executive search and people analytics to payroll outsourcing and workforce management—ensuring seamless, high‑quality placements that let clients concentrate on their core business. Their distinctive value lies in a partnership model that blends industry expertise, data‑driven insights, and a culture of passion and professionalism to deliver flawless, long‑lasting results.
Job Description
Customer Care Consultant ensures smooth sales operation and satisfactory customer service to all customers.
Requirements
- Contact customers daily as per calling schedule
- Liaison with Business Representative
- Generate orders on SAP
- Release order (invoice generation) for shipment and FLO
- Control special, late and same day deliveries
- Advise customer of planned delivery time
- Address queries passed on by Value Logistics
- Provide quotes on an Ad Hoc basis to customers
- Build and maintain acceptable customer service standards