Junior Service Delivery Manager
Boardroom AppointmentsPretoria, Gauteng, South Africa
Posted January 5, 2026
Full Time
About the Company
Boardroom Appointments, founded in 1989, is a global talent solutions provider delivering recruitment, contract staffing, project staffing, temporary employment, training, HR consultancy, and expatriate mobility services across Africa, EMEA, the Americas, and Europe. Leveraging a deep industry focus that spans FMCG, finance, manufacturing, oil & gas, healthcare, logistics, IT, renewable energy, retail, agriculture, government, and call‑center services, the firm custom‑builds solutions that match each client’s unique talent needs. With a worldwide candidate database and a team of seasoned recruitment and HR professionals, Boardroom Appointments offers end‑to‑end services—from executive search and people analytics to payroll outsourcing and workforce management—ensuring seamless, high‑quality placements that let clients concentrate on their core business. Their distinctive value lies in a partnership model that blends industry expertise, data‑driven insights, and a culture of passion and professionalism to deliver flawless, long‑lasting results.
Job Description
Our Junior Service Delivery Manager will co-coordinate the delivery of services into our customer, creating long-term healthy service provider - customer relationships and ensuring the highest level of operational service delivery.
Requirements
- Maintain high performing service application support
- Monitor, control and support service delivery
- Manage onsite and remote Operations
- Manage the execution of Incident, Change and Problem Management
- Escalation Management and Resolution
- Continuous Service Improvement
- Resource Management
- Monitor and manage delivery from any supporting 3rd party contractors / vendors
- Attendance of Services and Management Meetings
- Prepare, review and present monthly (SLA) report
- Removing all obstacles to customer satisfaction and/or financial performance
- Support the account management team