Service Delivery Manager: Banking
Boardroom AppointmentsCape Town, Western Cape, South Africa
Posted January 5, 2026
Full Time
About the Company
Boardroom Appointments, founded in 1989, is a global talent solutions provider delivering recruitment, contract staffing, project staffing, temporary employment, training, HR consultancy, and expatriate mobility services across Africa, EMEA, the Americas, and Europe. Leveraging a deep industry focus that spans FMCG, finance, manufacturing, oil & gas, healthcare, logistics, IT, renewable energy, retail, agriculture, government, and call‑center services, the firm custom‑builds solutions that match each client’s unique talent needs. With a worldwide candidate database and a team of seasoned recruitment and HR professionals, Boardroom Appointments offers end‑to‑end services—from executive search and people analytics to payroll outsourcing and workforce management—ensuring seamless, high‑quality placements that let clients concentrate on their core business. Their distinctive value lies in a partnership model that blends industry expertise, data‑driven insights, and a culture of passion and professionalism to deliver flawless, long‑lasting results.
Job Description
The IT Software Service Delivery Manager is responsible for leading a team of technical IT specialists, providing support and supervision, and ensuring the delivery of complex projects in a banking environment.
Requirements
- Relevant tertiary qualification advantageous
- 4 years managerial experience
- Experience working in a IT Agile Environment
- Experience working in a Banking Environment
- In-depth knowledge of the system development life cycle
- Knowledge of Agile methodologies
- 3rd party/vendor Management
- Ability to lead a team of technical specialists
- 5 years experience in an operational banking role
- Minimum of three years' experience in a leadership role in the Banking/Financial services industry