Service Desk Operator Tier I
Boardroom AppointmentsLocation not specified
Posted January 5, 2026
Full Time
About the Company
Boardroom Appointments, founded in 1989, is a global talent solutions provider delivering recruitment, contract staffing, project staffing, temporary employment, training, HR consultancy, and expatriate mobility services across Africa, EMEA, the Americas, and Europe. Leveraging a deep industry focus that spans FMCG, finance, manufacturing, oil & gas, healthcare, logistics, IT, renewable energy, retail, agriculture, government, and call‑center services, the firm custom‑builds solutions that match each client’s unique talent needs. With a worldwide candidate database and a team of seasoned recruitment and HR professionals, Boardroom Appointments offers end‑to‑end services—from executive search and people analytics to payroll outsourcing and workforce management—ensuring seamless, high‑quality placements that let clients concentrate on their core business. Their distinctive value lies in a partnership model that blends industry expertise, data‑driven insights, and a culture of passion and professionalism to deliver flawless, long‑lasting results.
Job Description
Tier 1 Helpdesk Operator assists staff and provides basic application assistance of software and/or hardware support to remote stores.
Requirements
- First line telephonic support to stores relating to hardware and software problems.
- Log all calls on call tracking system.
- Ensure all calls remain within the SLA of the company.
- Escalating unresolved issues to Tier 2 group.
- Standby (after hours support) over a week period on a rotational basis based on a schedule.
- Continually upskill own knowledge of support products and solutions.
