Help Desk Staff

PingWind is seeking Help Desk Staff to support triage meetings and resolve customer issues related to computer software, hardware, and operating systems. The role involves providing technical assistance, troubleshooting problems, and ensuring customer satisfaction. This is a remote position focused on the federal government.

Requirements

• Analyze problems and provide technical assistance.
• Resolve computer software and hardware issues.
• Customer support and training.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.

Benefits

• Paid Federal Holidays
• Robust Health & Dental Insurance Options
• 401k with matching
• Paid vacation and sick leave
• Continuing education assistance
• Short Term / Long Term Disability & Life Insurance
• Employee Assistance Program
• Vets encouraged to apply