Help Desk Staff
PingWindVirginia, United States • Washington, District of Columbia, United States
Posted August 26, 2025
Full Time
About the Company
PingWind is a CVE certified Service Disabled Veteran Owned Small Business (SDVOSB) specializing in cybersecurity, information technology, and supply chain services. The company offers a comprehensive range of solutions including Supply Chain Consulting, IT Operations & Integration, VDI and Enterprise Architecture, Process Improvement, Program Management, IV&V, Security Controls Assessments, Risk Management Framework, DevOps, Application Development, and DevSecOps to help clients secure information, modernize systems, and optimize performance. PingWind's commitment to security and its veteran-owned status make it a distinctive player in the industry.
Job Description
PingWind is seeking Help Desk Staff to support triage meetings and resolve customer issues related to computer software, hardware, and operating systems. The role involves providing technical assistance, troubleshooting problems, and ensuring customer satisfaction. This is a remote position focused on the federal government.
Requirements
- Analyze problems and provide technical assistance.
- Resolve computer software and hardware issues.
- Customer support and training.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
Benefits
- Paid Federal Holidays
- Robust Health & Dental Insurance Options
- 401k with matching
- Paid vacation and sick leave
- Continuing education assistance
- Short Term / Long Term Disability & Life Insurance
- Employee Assistance Program
- Vets encouraged to apply
