Help Desk Specialist
Kaizen Approach, IncMaryland, United States
Posted July 22, 2025
55000 - 65000 USD year
Full Time
About the Company
Kaizen, Inc. is a leading training, consulting, and personal development company focused on continuous improvement through leadership development, team building, self-mastery, emotional competence, communication, feedback, conflict resolution, and goal setting. Founded by Ray Reuter, the company empowers individuals and organizations to unlock their full potential for success in all aspects of life.
Job Description
Kaizen is seeking a Help Desk Specialist to provide Tier 1 support to end users. This role involves troubleshooting general IT issues, utilizing technical directories and virtual applications, and responding to on-call needs. The company emphasizes skills and growth, values employee happiness, and offers a comprehensive benefits package.
Requirements
- Experience troubleshooting general IT related issues
- Good communication and writing skills
- Familiarity with LAN/WAN terminologies
- Familiarity with basic hardware terminologies
- Ability to respond to mission critical needs on an on-call basis (10%)
- High School diploma or GED
- Active TS/SCI clearance with Polygraph
Benefits
- Premium Healthcare
- Profit Sharing
- Paid Training and Admin Time
- 4 Weeks of PTO
