Help Desk
The HeadhunterLocation not specified
Posted January 5, 2026
Full Time
About the Company
HeadHunter Group, headquartered in Dover, Delaware, is a leading staffing and recruiting firm serving clients across North America and Europe. The company offers a comprehensive suite of services—including headhunting, recruitment, staff leasing, salary mapping, training, and market research—to connect qualified talent with organizations while ensuring compliance and lawful employment. By transforming available work into stable jobs, HeadHunter Group drives economic growth and enhances job mobility, providing candidates with on‑the‑job training and career advancement opportunities. Its distinctive dual focus on both candidates and clients, coupled with a fresh, impact‑oriented approach, positions HeadHunter as a trusted partner for businesses seeking high‑quality talent and for professionals pursuing meaningful career paths.
Job Description
The Help Desk role is responsible for responding to technical assistance requests, diagnosing and resolving hardware and software issues, and tracking and documenting resolutions.
Requirements
- respond to requests for technical assistance
- diagnose and resolve technical hardware and software issues
- research questions using available information resources
- follow standard help desk procedures
- track and route problems and requests and document resolutions
- resolve technical problems with Local Area Networks and Wide Area networks
- prepare activity reports
- inform management of recurring problems
- stay current with system information, changes and updates
- train computer users as necessary
- clean up computers
- direct unresolved issues to the next level of support personnel
