Tier 2 - Help Desk
PINGWIND INCFlorida, United States
Posted January 3, 2024
Full Time
About the Company
PingWind Inc. is a technology consulting firm specializing in delivering Salesforce, ServiceNow, Pega, and Microsoft Power Platform solutions for government agencies, particularly the Veterans Benefits Administration. The company offers end-to-end services including human-centered design, configuration, development, integration, testing, deployment, and ongoing support, as well as business analysis and Linux/VMware administration expertise.
Job Description
PingWind is seeking a Tier 2 Help Desk Technician to provide support to both remote and walk-in customers in the USSOUTHCOM enterprise. The role involves resolving technical issues, managing networks, providing account management, and maintaining knowledge repositories. Relocation, Health, Dental, and Vision Insurance and housing are included.
Requirements
- TS with SCI Eligibility
- Bachelor’s Degree in a related technical discipline or commensurate level of experience
- 8570 IAT Level II and Computing Environment
- 2-5 Years of Experience
Benefits
- Paid Federal Holidays
- Robust Health & Dental Insurance Options
- 401k with matching
- Paid vacation and sick leave
- Continuing education assistance
- Short Term / Long Term Disability & Life Insurance
- Employee Assistance Program
