Help Desk Lead/Manager
PingWindUnited States
Posted August 26, 2025
Full Time
About the Company
PingWind is a CVE certified Service Disabled Veteran Owned Small Business (SDVOSB) specializing in cybersecurity, information technology, and supply chain services. The company offers a comprehensive range of solutions including Supply Chain Consulting, IT Operations & Integration, VDI and Enterprise Architecture, Process Improvement, Program Management, IV&V, Security Controls Assessments, Risk Management Framework, DevOps, Application Development, and DevSecOps to help clients secure information, modernize systems, and optimize performance. PingWind's commitment to security and its veteran-owned status make it a distinctive player in the industry.
Job Description
PingWind is seeking a Help Desk Lead/Manager to support triage meetings with stakeholders, resolve user issues with software and hardware, and assist users with various computer tasks. The role involves analyzing problems, providing technical assistance, and coordinating the team. This position requires strong leadership, communication, and documentation skills.
Requirements
- Analyze problems and provide technical assistance.
- Resolve computer software and hardware issues.
- Experience with project management and leadership.
- Excellent communication and documentation skills.
