Specialist Customer Experience Design
Boardroom AppointmentsJohannesburg, Gauteng, South Africa
Posted January 5, 2026
Full Time
About the Company
Boardroom Appointments, founded in 1989, is a global talent solutions provider delivering recruitment, contract staffing, project staffing, temporary employment, training, HR consultancy, and expatriate mobility services across Africa, EMEA, the Americas, and Europe. Leveraging a deep industry focus that spans FMCG, finance, manufacturing, oil & gas, healthcare, logistics, IT, renewable energy, retail, agriculture, government, and call‑center services, the firm custom‑builds solutions that match each client’s unique talent needs. With a worldwide candidate database and a team of seasoned recruitment and HR professionals, Boardroom Appointments offers end‑to‑end services—from executive search and people analytics to payroll outsourcing and workforce management—ensuring seamless, high‑quality placements that let clients concentrate on their core business. Their distinctive value lies in a partnership model that blends industry expertise, data‑driven insights, and a culture of passion and professionalism to deliver flawless, long‑lasting results.
Job Description
Design customer experiences using the Steve Towers Customer Experience Management Method for products, concepts, and innovations across the company. Implement CX strategy and philosophy throughout projects and processes, and develop and support activities to improve customer and employee experience.
Requirements
- Degree in Industrial or Process Engineering, Statistical Analysis or related
- A minimum of 3-5 years in Customer Experience Design
- Experience designing complex solutions for digital environments
- Clearly articulating concepts and rationale
- Proficiency in Microsoft Office Suite