Customer Care Lead

Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate over 34,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.

Requirements

• Previous Leadership experience an asset
• Property Management Experience an asset
• Post-secondary education required
• Advanced computer skills; Excel, Word and other Office 365 functions
• Ability to learn internal systems
• Familiarity with computer tablets is an asset
• Excellent leadership and motivational skills
• Strong commitment to providing excellent customer service to fellow associates
• Ability to handle sensitive information and maintain utmost confidentiality at all times
• Proven analytical skills
• Excellent listening and telephone skills
• Effective organizational and planning skills
• Ability to work independently and with other associates in a team environment
• Ability to multi-task and prioritize (excellent time-management skills)
• Demonstrate a positive attitude, enthusiasm and assertiveness
• Willingness to complete rotating on-call shift as scheduled

Benefits

• Competitive wages
• Access to on-demand pay – get your money as soon as you earned it through Dayforce Wallet
• Profit-sharing
• Flexible group medical and dental
• Fitness and Wellness reimbursement
• Training and Development allowance
• Group RRSP matching
• Up to 20% rental discounts