Health Consultant / Customer Experience Representative

Our Remote Health Consultant Team is looking for a full-time, seasoned customer experience professional to join us. The role will involve handling daily client interactions, multitasking, and providing clear, accurate, and empathetic guidance on health, fitness, and DEXA technology.

Requirements

• Extensive customer service experience (3+ years preferred) in a high-volume, fast-paced environment.
• Demonstrated success using CX platforms such as HubSpot, AirCall, Zendesk, or similar.
• Strong working knowledge of CX KPIs, metrics, and best practices.
• Proven ability to adapt quickly, learn new systems fast, and pass an internal knowledge and skills assessment within 90 days.
• Exceptional written and verbal communication skills, with a natural ability to connect and empathize with diverse clients.
• A deep passion for health, wellness, and fitness — you understand the industry and can engage authentically with clients who care about their health journey.
• A consistently positive, solution-oriented attitude — even on tough days.
• Comfortable working independently, while thriving as part of a tight-knit, high-performing remote team
• Reliable, stable internet connection
• Quiet workspace
• Standardized Test Scores: If you’ve taken any standardized tests such as the SAT, ACT, ASVAB, or others, we request you to share your scores.

Benefits

• Paid time off and sick leave
• Health, dental, and vision insurance
• 401(k) retirement plan
• Company-wide peer bonus program recognizing exceptional teamwork
• Employee Assistance Program (EAP)
• Regular virtual team events and wellness-oriented gatherings