Manager, Client Experience Technical

Boldr is seeking a self-starter to join their Client Experience team as a Manager. The role involves maintaining and nurturing Client relationships, developing and empowering Team Captains, and acting as a business owner to ensure Client success. The ideal candidate is passionate about Client satisfaction, has experience in Client-facing roles, and is familiar with Google Suite and Hubspot. Boldr is a global B-Corp dedicated to delivering world-class Client experiences and creating access to dignified work in communities around the world.

Requirements

• Develop and maintain an authentic relationship with Clients and internal stakeholders
• Manage Client contracts such as MSAs and SLAs
• Manage a team of Team Captains and monitor compliance against SLAs and achievement of Client KPIs
• Communicate and resolve basic to complex inquiries and concerns in an accurate, valid, complete, and timely manner
• Create and manage Client schedules and collect feedback to drive necessary actions to completion
• Coordinate necessary training and best practices related to Tools and Processes
• Onboard new hires to ensure they are fully ready to succeed in their role
• Obtain feedback from Clients and team members on processes and tools to ensure continuous improvement

Benefits

• Competitive salary
• Generous benefits package