Campus IT Manager
Boldyn NetworksShreveport, Louisiana, United States
Posted March 12, 2026
65000 - 75000 USD
Full Time
About the Company
Boldyn Networks is a company that reimagines the future of interconnectivity through network solutions.
Job Description
The Campus IT Manager will oversee the help desk operations and manage in-scope IT on campus, ensuring high-quality support and maintenance of campus IT systems.
Requirements
- Lead and mentor the Help Desk team
- Oversee daily Help Desk operations
- Develop and maintain standard operating procedures, escalation protocols, and knowledge base documentation
- Monitor help desk metrics
- Collaborate with infrastructure, applications, and network teams
- Identify and implement opportunities for process improvement, automation, and enhanced user experience
- Manage staffing schedules and workload distribution
- Support IT onboarding for new hires and coordinate technology needs for campus or departmental moves
- Serve as the point of escalation for complex or sensitive end-user issues
Benefits
- Annual bonus
- Thousands of LinkedIn Learning courses
- Flexible working opportunities
- Competitive benefit packages
- Paid Parental Leave
- Vacation starting at 15 days and increasing with length of service
- 10 days paid sick leave
- 4 days off each year to volunteer
