Service Management Analyst, Digital Support
BombardierQuebec, Canada
Posted March 25, 2026
Full Time
About the Company
Bombardier is a leading aerospace company that designs, builds, and maintains aircraft for the world's most discerning people and businesses.
Job Description
As a Service Management Analyst, Digital Support at Bombardier, you will serve as the first point of contact for all digital service requests, troubleshoot technical issues, and provide high-quality customer service.
Requirements
- Bachelor's degree in computer science or related field
- 3+ years' experience in a Service Management environment
- Strong familiarity with ITIL frameworks, ISO standards, and ServiceNow
- Advanced problem-solving and analytical capabilities
- Excellent English interpersonal skills
Benefits
- Insurance plans
- Competitive base salary
- Retirement savings plan
- Employee Assistance Program
- Tele Health Program