Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work. This position will be located in Lansing, MI. The Inside Sales Account Manager supports the functions of the Sales & Marketing Departments within Border States in managing assigned customer account relationships, promoting products, services, and capabilities to maximize customer sales potential, and focuses on retaining existing business, penetrating assigned accounts, and converting new accounts primarily through phone, email, and occasional face-to-face meetings.
Requirements
- Meet or exceed the sales and gross profit objectives which are established.
- Proactively develop contacts and services customers using phone, email, and/or web conferencing to secure orders and generate sales of products and services.
- Proficiently complete cold call and qualify leads.
- Create account plans and achieve sales objectives.
- Identify and help transition accounts in the medium potential segment to the high potential segment for field-based coverage.
- Ensure quality customer support through expediting, pricing, follow-up, returns, and other services as required.
- Provide customers with timely follow-up on technical inquiries and requests; this may be needed after business hours as well.
- Input TCCM cost savings documentation that is relevant to the assigned customer base.
- Direct the use of marketing tools, technical specialists, and company capabilities/services in support of a broad spectrum of products and services to facilitate a coordinated sales strategy for each assigned customer.
- Coordinate sales strategies with preferred vendors to maximize customer sales potential.
- Actively manage and direct company sales and support resources to maximize the sales and profit potential in support of all products, markets, and specialist team opportunities for Border States.
- Participate in and advise sales management on the implementation and success of marketing plans and strategies.
- Provide input to other sales and marketing staff on customer needs and concerns regarding pricing, products, customer service and support, competition, procedures, and market / customer potential.
- Provide strategic input to the pricing and purchasing departments on competitive issues related to price / margin strategy, product evaluations, electrical code requirements, inventory requirements, and other related sales, marketing, and service functions.
- Advises CFS staff on changes in customer credit worthiness.
- Advises CFS in any changes in customer management or ownership.
- Leads and attends sales and product meetings and technical training programs, as required.
- Attends and assists with sales meetings, trade shows, and training programs, as needed.
- Coordinates with the Customer Financial Services staff to resolve customer billing issues resulting from errors in pricing, shipping, delivery or other credit areas, as needed.
- Entertains clients as needed.
- Other duties as assigned by supervisor or other designate.
Benefits
- Health, Dental and Vision Benefits
- Accident, Critical Illness, Hospital Indemnity
- FSA & HSA
- Employee Stock Ownership Plan (ESOP)
- Disability Benefits
- 401(k) Retirement Plan
- Life Insurance
- Employee Assistance Program
- Paid Holidays
- Paid Volunteer Time
- Personal Leave time and more!
