Boston Scientific is seeking a Clinical Specialist to assist their Area in meeting sales and patient service objectives by providing reliable technical, educational, operational and sales support in the medical device industry, specifically in urology and sacral neuromodulation.
Requirements
- Establishes, develops, and maintains positive business relationships with Customers and Patients
- Provides clinical support in surgeries, troubleshooting and follow ups in hospitals and clinics
- Uses clinical expertise, market & product knowledge to advance growth opportunities
- Provides exceptional customer service to all customers
- Educates customers staff on technical matters relating to Axonics products and therapies
- Completes proper Patient care documentation in Axonics Patient Care Management (PCM) system
- Makes and receive patient calls/text through Axonics PCM system
- Partners with Area Director and Territory Managers to learn market dynamics and local customer motivations and needs
- Contributes to the achievement of quarterly goals associated with specific initiatives at the Area and / or on a national level
- Assists with education / training of new employees
- Manages inventory provided for case coverage and trunk stock
- Expedites the resolution of customer problems and complaints to maximize satisfaction
- Coordinates sales and marketing efforts with team members and other departments
- Visits accounts regularly to replenish literature and establishes / maintains relationships with office staff
- Works closely with Territory Managers to drive sales growth in target accounts and key areas
- Actively participates in territory sales growth activities
- Supplies management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services
- Keeps abreast of best practices and promotional trends
- Maintains high level of clinical, market and product knowledge
- Completes all assigned training in a timely manner
- Continuously improves through feedback
- Manage personal expenses per company expense policy and report monthly in Concur
- Maintains proper credentials for Hospital Systems in area
- Up to 50% travel to include some overnight travel in and out of market
Benefits
- Health insurance
- Retirement plan
- Life insurance
- Disability insurance
- Paid time off
- Holidays
- Employee assistance program
- Training and development opportunities
- Stock options
