We’re looking for a driven, reliable, and experienced Clinical Specialist to assist their Area in meeting sales and patient service objectives by providing reliable technical, educational, operational and sales support.
Requirements
- Establishes, develops, and maintains positive business relationships with Customers and Patients.
- Provides clinical support in surgeries, troubleshooting and follow ups in hospitals and clinics.
- Uses clinical expertise, market & product knowledge to advance growth opportunities.
- Provides exceptional customer service to all customers.
- Educates customers staff on technical matters relating to Axonics products and therapies.
- Completes proper Patient care documentation in Axonics Patient Care Management (PCM) system.
- Makes and receive patient calls/text through Axonics PCM system.
- Partners with Area Director and Territory Managers to learn market dynamics and local customer motivations and needs;
- Contributes to the achievement of quarterly goals associated with specific initiatives at the Area and / or on a national level.
- Assists with education / training of new employees.
- Manages inventory provided for case coverage and trunk stock.
- Expedites the resolution of customer problems and complaints to maximize satisfaction.
- Coordinates sales and marketing efforts with team members and other departments.
- Visits accounts regularly to replenish literature and establishes / maintains relationships with office staff.
- Works closely with Territory Managers to drive sales growth in target accounts and key areas.
- Actively participates in territory sales growth activities such as but not limited to customer lunch and learns, community education sessions, Advance Practitioner seminars, quarterly business reviews and other approved activities.
- Supplies management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
- Keeps abreast of best practices and promotional trends.
- Maintains high level of clinical, market and product knowledge.
- Completes all assigned training in a timely manner.
- Continuously improves through feedback.
- Manage personal expenses per company expense policy and report monthly in Concur.
- Maintains proper credentials for Hospital Systems in area.
- Up to 50% travel to include some overnight travel in and out of market. Work hours directly support case coverage and may vary from week to week.
Benefits
- 401k Matching
- Retirement Plan
- Generous Paid Time Off
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Employee Stock Purchase Plan
- Flexible Spending Account
- Health Savings Account
- Disability Insurance
