Principal Product Complaint Analyst

Boston Scientific is seeking a Principal Product Complaint Analyst to lead strategic initiatives that enhance product quality and performance across global markets. The role requires collaboration with a high-performing team to solve complex challenges, applying data-driven insights to identify risks, improve processes, and drive decisions that make a lasting impact on healthcare worldwide.

Requirements

• Understanding and ensuring compliance with US and OUS regulatory requirements for medical devices for complaint handling and regulatory reporting
• Participating in the Global Quality Community to lead large, highly impactful projects to improve post market quality across multiple divisions
• Coordinating parallel tasks and meetings to drive collaboration of multi-site and multi-functional stakeholders to support project deliverables and timelines
• Providing and presenting succinct, clear communication to senior leadership on deliverables, timelines and milestones
• Influencing change and aligning stakeholders to make decisions with limited information
• Providing audit support
• Utilizing data and analytics to identify areas of risk, opportunities and priorities
• Supporting and implementing new Standard Operating Procedures and Work Instructions to improve and/or standardize complaint and regulatory reporting processes
• Applying systems-thinking of a complex quality system to streamline and identify areas for improvement and identify areas of risk and provide and manage plans for improvement
• Effectively identifying and escalating risks, respectfully challenging management and status quo where appropriate, providing recommendations and working to resolve issues

Benefits

• 401k Matching
• Retirement Plan
• Generous Paid Time Off