Director, Technical Support

Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. As Director, Technical Support, you will define and scale the Technical Support Engineering (Tier 3) team to deliver highly specialized technical resolution, integration expertise, and developer support across our customer ecosystem.

Requirements

• 8+ years in Technical Support Engineering, Solutions Engineering, or similar technical roles, with 3–5+ years leading teams in a SaaS environment
• Proven experience building and scaling technical support or engineering-adjacent functions
• Strong experience working cross-functionally with Engineering and Product leadership
• Enterprise Experience: Experience supporting enterprise customers and complex integrations
• Strategic Leadership: Demonstrated ability to define and execute long-term vision for a technical function
• Executive Communication: Comfortable influencing and presenting to senior leadership and enterprise customers.
• Systems Thinking: Ability to connect technical issues to broader platform and organizational improvements
• Advanced Technical Expertise: Deep working knowledge of SQL, APIs (REST/cURL/Postman), logs, and debugging methodologies. Strong familiarity with POS systems, payments, or hardware-integrated platforms is highly preferred.

Benefits

• 401(k) match
• Dental, medical, vision, and life insurance
• Flexible vacation day policy
• Fully remote work option
• Family planning resources and specialized support programs
• Equity
• Boulevard Bucks Learning and Development program