Customer Success Manager

Box is hiring a Customer Success Manager to own a book of SMB accounts, drive adoption, and partner with customers to deliver measurable outcomes. The role involves managing a curated portfolio, collaborating across teams, leading value-focused demos, and turning insights into action to increase retention and expansion.

Requirements

• 2+ years of customer success, account management, or related client-facing experience managing a book of business
• Proven track record of ownership and proactive problem-solving that led to measurable customer outcomes
• Strong relationship management and communication skills; comfortable leading demos and executive conversations
• Operationally rigorous with experience navigating business systems for forecasting and health tracking
• Growth-minded, coachable, and adaptable; excited to learn and leverage AI to improve workflows
• Comfortable managing a mixed SMB portfolio, prioritizing impact across multiple accounts

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Health Insurance