Customer Success Manager
BoxSan Francisco, California, United States • Redwood City, California, United States
Posted June 1, 2026
111000 - 138500 USD
Full Time
About the Company
Box is the leader in Intelligent Content Management, empowering organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI.
Job Description
Box is hiring a Customer Success Manager to own a book of Mid-Market accounts, drive adoption, and partner with customers to deliver measurable outcomes. The role requires 3+ years of customer success, account management, or related client-facing experience, and a proven track record of ownership and proactive problem-solving.
Requirements
- 3+ years of customer success, account management, or related client-facing experience managing a book of business
- Proven track record of ownership and proactive problem-solving that led to measurable customer outcomes
- Strong relationship management and communication skills; comfortable leading demos and executive conversations
- Operationally rigorous with experience navigating business systems for forecasting and health tracking
- Growth-minded, coachable, and adaptable; excited to learn and leverage AI to improve workflows
- Comfortable managing Mid-Market portfolio, prioritizing impact across multiple accounts
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance