Customer Success Manager
BoxCentral Java, Indonesia
Posted October 20, 2025
Full Time
About the Company
Box (NYSE:BOX) is an Intelligent Content Cloud platform that empowers organizations to streamline collaboration, manage content lifecycle, enhance security, and optimize workflows through enterprise AI. Offering comprehensive solutions like cloud content management, file sharing, mobile security, and e-signatures, Box serves leading global enterprises such as AstraZeneca and JLL. Headquartered in Redwood City, CA, the company's innovative approach sets it apart in transforming business operations.
Job Description
Box is a cloud content management company seeking passionate Customer Success Managers to manage customer relationships, drive product usage, improve customer satisfaction, and maintain contracts in Japan and potentially other locations. This role focuses on building customer trust and contributing to the growth of their customer base.
Requirements
- 3+ years of experience in an account management role in IT
- Strong relationship building skills
- Knowledge of basic technical concepts
- Ability to work collaboratively and proactively
- Understanding of basic technical knowledge
- Experience in consulting, marketing, or SaaS services (advantageous)
