Help Desk Analyst - Tier 1
BPO2B GlobalAtlántico, Colombia
Posted August 5, 2024
Full Time
About the Company
BPO2B Global is a forward‑looking business process outsourcing firm that delivers next‑generation services to a diverse portfolio of clients. The company specializes in digital transformation, AI‑powered automation, and cloud‑based process optimization across finance, HR, and customer support functions. What sets BPO2B Global apart is its commitment to data‑driven insights and end‑to‑end platform integration, enabling measurable ROI and scalable, agile solutions. Coupled with a culture of continuous innovation and client‑centric collaboration, BPO2B Global helps organizations accelerate growth while reducing operational complexity.
Job Description
Help Desk Analyst - Tier 1: Provide technical assistance to employees and sites, addressing technology-related issues and supporting various IT needs.
Requirements
- English proficiency (Advanced)
- High school diploma
- IT Service Desk experience
- Working knowledge of monitors, scanners, Microsoft Active Directory, Microsoft Exchange, enterprise software applications (Microsoft, Oracle, custom applications, etc.), network printers, mobile devices, and enterprise mobility management tools (InTune, AirWatch, etc.)
- Relevant IT certifications (A+, Net+, HDI, ITIL, etc.) desired