Technical Support Engineer IV

Brain Corp is seeking a Technical Support Engineer IV to join their team in San Diego, CA. The successful candidate will be responsible for supporting the hardware and software aspects of Brain Corp's fleet of robots, identifying and resolving complex technical issues, and mentoring junior engineers.

Requirements

• Responsible for supporting the hardware and software aspects of Brain Corp’s fleet of robots
• Proactively monitor deployed fleet of robots remotely using internal tools to identify and solve issues effectively
• Conduct independent technical troubleshooting on customer-reported issues and implement effective resolutions
• Develop and expand comprehensive expertise in Brain Corp’s robotic systems
• Act as a Subject Matter Expert (SME) for both direct customers and Original Equipment Manufacturers (OEMs)
• Lead customer meetings and discussions
• Coordinate meetings with service providers and OEMs
• Provide issue resolution and continuous improvement
• Lead the quality resolution process
• Provide training & enablement to OEM/customer when needed
• Serve as an escalation point between Tech Support and Fleet Ops and Engineering teams
• Assist with the creation and monitoring of team metrics
• Provide training and support to junior staff and mentor team members

Benefits

• 401k Matching
• Retirement Plan