Technical Support Engineer

10Beauty is a robotics startup based in Burlington, MA, seeking a Technical Support Engineer to work directly with field personnel to diagnose, troubleshoot, and resolve issues in the field through remote access tools.

Requirements

• 3+ years of experience in technical support, support engineering, technical operations, or customer-facing engineering roles within a hardware, robotics, IoT, embedded systems, or connected device environment
• Proven ability to diagnose and troubleshoot both hardware and software issues in real-world production environments
• Experience working with ticketing systems and remote support tools
• Comfortable analyzing logs, system behavior, and technical error reports
• Familiarity with Linux, networking fundamentals, APIs, or scripting languages is a plus
• Strong verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users
• Highly organized with strong attention to detail and follow-through
• Self-starter mentality with the ability to operate effectively in a fast-paced startup environment
• Willingness to work a Wednesday–Sunday schedule on retail hours

Benefits

• Equity
• Benefits