Application Support Specialist

We're looking for an Application Support Specialist to ensure the stability, performance, and availability of business applications and systems used by internal teams. The role requires strong technical troubleshooting, clear communication, and a structured approach to incident management.

Requirements

• 3+ years in application support / technical support / service operations (L2)
• Strong troubleshooting skills for web applications
• Experience working with ticketing systems (Jira Service Management, Software, Confluence)
• Ability to read and interpret logs; familiarity with monitoring/alerting (Grafana, Kibana, Datadog)
• Scripting for automation (Python/Bash/PowerShell)
• Understanding of incident/problem management (ITIL concepts are a plus)
• Comfortable communicating with both technical and non-technical stakeholders
• Strong documentation habits and attention to detail
• Proactive and goal oriented mindset

Benefits

• Modern office in New Belgrade
• 24 vacation days annually
• 6 sick days without medical certificate
• Premium Health Insurance (coverage up to 5,000 EUR annually)
• Special occasion gifts: birthday, wedding, newborn
• Learning & Development budget (for conferences, courses and certifications)
• Corporate events: international parties, team buildings, activities
• Career growth opportunities in a fast-growing company
• Relocation package for international candidates
• Sports package (FitPass membership)
• Language classes: Serbian (company-covered)