Application Support Specialist

BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. We’re looking for an Application Support Specialist to ensure the stability, performance, and availability of business applications and systems used by internal teams.

Requirements

• 3+ years in application support / technical support / service operations (L2)
• Strong troubleshooting skills for web applications (HTTP, REST, auth basics, dev tools, SaaS Management tool)
• Experience working with ticketing systems (Jira Service Management, Software, Confluence)
• Ability to read and interpret logs; familiarity with monitoring/alerting (Grafana, Kibana, Datadog)
• Scripting for automation (Python/Bash/PowerShell)
• Understanding of incident/problem management (ITIL concepts are a plus)
• Comfortable communicating with both technical and non-technical stakeholders
• Strong documentation habits and attention to detail
• Proactive and goal oriented mindset

Benefits

• Learning and development opportunities and interesting, challenging tasks
• Relocation package
• Opportunity to develop language skills, with partial compensation for the cost of English and Portuguese language classes (for localization purposes)
• Partial compensation for tennis and padel lessons
• Urban Sport membership benefit
• Private medical coverage
• Time for proper rest, with 24 non-business days per year and an additional 6 paid sick days
• Transport compensation - 200 euros net per month
• Competitive remuneration level with annual review
• Teanbuilding activities