Level 3 IT Support Engineer

BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. We're looking for a Level 3 IT Support Engineer to join our team.

Requirements

• 2+ years of experience in IT
• Strong HW/SW analytic, problem-solving and troubleshooting skills
• Deep knowledge of HTML/CCS, HTTP(s)
• Understanding of client-server architecture
• Experience in bash/shell programming
• Experience in SQL/KQL/JQL querying and managing data
• Strong Debugging skills
• Experience working with logging, monitoring, and alerting tools
• Ability to perform log level analysis
• Structured and process-oriented
• Self-learning ability, self-motivated and team player
• Ambition to learn new systems, procedures, techniques in a short period of time
• Experience with bug and issue tracking system (Jira preferred)
• Ability to problem solve independently and multi-task
• Understand of ITIL methods
• Understand of Systems development life cycle
• Pro-active, resourceful with high level of accuracy and attention to detail
• Ability to meet strict deadlines and manage stress effectively
• Strong communication and reporting skills
• Experience in gambling/betting

Benefits

• Relocation package
• Company fitness corner in the office
• Opportunity to develop language skills and partial compensation for the cost of language classes
• Birthday celebration present
• Time for proper rest and annual vacation
• Breakfasts and lunches in the office