Level 3 IT Support Engineer

We are looking for a Level 3 IT Support Engineer to join our team of professionals. This is a great opportunity to discover your abilities, join a team of enthusiastic and highly committed professionals, as well as the opportunity for career growth!

Requirements

• 2+ years of experience in IT
• Strong HW/SW analytic, problem-solving and troubleshooting skills
• Deep knowledge of HTML/CCS, HTTP(s)
• Understanding of client-server architecture
• Experience in bash/shell programming (nice to have)
• Experience in SQL/KQL/JQL querying and managing data
• Strong Debugging skills
• Experience working with logging, monitoring, and alerting tools (e.g. ELK stack, Grafana, PagerDuty)
• Ability to perform log level analysis
• Structured and process-oriented
• Self-learning ability, self-motivated and team player
• Ambition to learn new systems, procedures, techniques in a short period of time
• Experience with bug and issue tracking system (Jira preferred)
• Ability to problem solve independently and multi-task
• Understand of ITIL methods
• Understand of Systems development life cycle
• Pro-active, resourceful with high level of accuracy and attention to detail
• Ability to meet strict deadlines and manage stress effectively
• Strong communication and reporting skills
• Experience in gambling/betting (nice to have)

Benefits

• Learning and development opportunities
• Official employment in accordance with the laws of Cyprus and the EU
• Registration of family members
• Relocation package
• Company fitness corner in the office for employees
• Opportunity to develop language skills and partial compensation for the cost of language classes
• Birthday celebration present
• Time for proper rest
• 24 working days of Annual Vacation
• Breakfasts and lunches in the office (partially paid by the company)