Customer Reliability Manager

We're looking for a manager to lead a team of Customer Reliability Engineers to provide high-quality support for customers building LLM-powered applications. This role blends engineering leadership, deployment expertise, and customer experience.

Requirements

• 5–10+ years of experience leading support for developer-facing products
• Deeply familiar with deploying Terraform, Helm, and Kubernetes based infrastructure across major cloud providers
• Ability to communicate clearly and empathetically, especially when navigating ambiguity or high-stakes customer situations
• Ability to take ownership of customer-impacting issues end-to-end, ensuring accountability, follow-through, and continuous improvement

Benefits

• Medical, dental, and vision insurance
• Daily lunch, snacks, and beverages
• Flexible time off
• Competitive salary and equity
• AI Stipend