Manager, Customer Success Engineering

We are looking for a Manager, Customer Success Engineering (AI & Cloud Support) who is passionate about delivering exceptional support experiences and building high-performing teams. As a Manager, CSE (AI & Cloud Support) at DigitalOcean, you will operate as a Support Manager leading a team of Customer Success Engineers (CSEs) supporting strategic customers across cloud infrastructure and emerging AI/ML workloads.

Requirements

• 5+ years of experience in Technical Support, Customer Success, or Technical Account Management within B2B SaaS, Cloud, or AI/ML environments
• 2+ years of people management experience leading technical, customer-facing teams
• Solid understanding of AI/ML concepts, including Generative AI, Large Language Models (LLMs), natural language processing (NLP), and MLOps
• Proficiency in reading and debugging code (Python preferred) and troubleshooting RESTful APIs and cloud architecture
• Excellent verbal and written communication skills, with the ability to translate complex technical or AI concepts for diverse audiences
• Proven ability to remain calm under pressure and de-escalate high-stakes situations with enterprise clients

Benefits

• Competitive salary range ($125,000 - $153,000)
• Bonus in addition to base salary
• Equity compensation
• Employee Stock Purchase Program
• Flexible time off policy
• Employee Assistance Program
• Local Employee Meetups
• LinkedIn Learning's 10,000+ courses