Manager, Customer Success Engineering

DigitalOcean is looking for a Manager, Customer Success Engineering (AI & Cloud Support) to lead a team of Customer Success Engineers supporting strategic customers across cloud infrastructure and emerging AI/ML workloads. The ideal candidate has a deep understanding of cloud and AI/ML ecosystems, combined with a passion for innovation and automation, and a proven ability to lead teams in delivering "white-glove" experiences for strategic customers.

Requirements

• 5+ years of experience in Technical Support, Customer Success, or Technical Account Management within B2B SaaS, Cloud, or AI/ML environments
• 2+ years of people management experience leading technical, customer-facing teams
• Solid understanding of AI/ML concepts, including Generative AI, Large Language Models (LLMs), natural language processing (NLP), and MLOps
• Deep familiarity with GPU infrastructure (NVIDIA H100/H200, bare metal GPU provisioning) and AI inference workloads is strongly preferred
• Proficiency in reading and debugging code (Python preferred) and troubleshooting RESTful APIs and cloud architecture
• Excellent verbal and written communication skills, with the ability to translate complex technical or AI concepts for diverse audiences
• Proven ability to remain calm under pressure and de-escalate high-stakes situations with enterprise clients

Benefits

• Competitive salary
• Bonus in addition to base salary
• Equity compensation
• Employee Stock Purchase Program
• Flexible time off policy
• Employee Assistance Program
• Local Employee Meetups