IT Helpdesk Engineer I

Branch is a mission-driven company that innovates using data, tech, and automation to simplify insurance from start to finish. They are looking for a Help Desk Engineer I to join their team, reporting directly to the Head of IT. The successful candidate will be responsible for ensuring a smooth technology experience for employees, managing the logistics of their equipment, and serving as a critical point of contact for technical issues.

Requirements

• Employee Onboarding & Offboarding: Manage the entire technology aspect of employee onboarding and offboarding
• Equipment Logistics & Management: Trigger the shipping and receiving of company-issued laptops and peripherals, manage the relationship with Branch end-user equipment logistics vendor, and assist with hardware setup, troubleshooting, warranty repair, and swaps
• Asset Inventory Management: Maintain an accurate and up-to-date inventory of all IT assets, track asset assignments, locations, and status throughout their lifecycle, and conduct regular inventory audits
• MSP Ticket Escalations & Collaboration: Serve as the primary internal point of contact and escalation for technical issues that require deeper investigation or on-site support beyond what our Managed Service Provider (MSP) can resolve
• General IT Support & Operations: Provide first-line technical support for common hardware, software, and network issues, assist with basic network troubleshooting at the local office level, and help maintain IT documentation, knowledge base articles, and procedural guides

Benefits

• Above-market salary
• Pay equity and transparency
• Remote-first (with perks)
• Flexible YouTime
• Employee stock options
• Medical, vision, dental
• 401k and contribution matching