IT Helpdesk Technician

Bright Machines is transforming manufacturing through intelligent automation and software-defined production. As an IT Help-Desk Technician, you’ll be a key partner in keeping our teams connected, secure, and productive across our San Francisco (SF) headquarters and Mexico (MX) operations.

Requirements

• Provide Tier 1–2 support for Windows 11, macOS, and Linux environments
• Manage users and access in Microsoft Entra ID (Azure AD)
• Support and manage devices using Intune (Windows) and Kandji (Mac)
• Troubleshoot Microsoft 365, Zoom, Slack, and Atlassian tools
• Support Wi-Fi, printers, VPN, and general connectivity issues
• Assist with mobile device setup (iOS & Android)
• Image, deploy, and configure laptops and peripherals
• Ship and receive laptops and IT equipment; manage asset inventory
• Set up desks and equipment for new hires
• Conduct IT onboarding and user orientation sessions
• Collaborate with IT and business teams in SF and MX to support remote employees
• Support basic operational devices such as time clocks and badge/check-in systems

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance