IT Helpdesk Technician II
Second Harvest of Silicon ValleySan Jose, California, United States • San Jose, California, United States
Posted March 18, 2026
69700 - 82000 USD
Full Time
About the Company
Second Harvest of Silicon Valley is a nonprofit leader in ending local hunger, founded in 1974.
Job Description
The IT Helpdesk Technician II is responsible for supporting end users, communicating with technical and non-technical staff and volunteers, and troubleshooting technical issues in a timely manner. The position requires strong analytical skills, excellent communication skills, and a positive, service-oriented personality. The job involves monitoring Zendesk helpdesk ticketing queue, updating and deploying Microsoft Intune image, troubleshooting Windows operating systems, and providing remote support to employees.
Requirements
- Minimum of 5+ years hands-on IT Helpdesk experience configuring, troubleshooting, and repairing end user devices
- Strong working knowledge of cloud technologies (Azure and Active Directory)
- Strong experience in networking protocol, Ethernet, TCP/IP, DNS, DHCP and Unified Communication (8x8)
- Excellent knowledge of Microsoft Office suites O365
- Excellent customer service and communication skills, with the ability to effectively communicate with both technical & non-technical peers.
Benefits
- Outstanding and generous health benefits program
- 4-5 weeks of Flexible Time Off (vacation and sick)
- eleven paid holidays
- retirement plan
