Customer Success Manager

As a Customer Success Manager, you will ensure clients maximize the power of BrandBastion's AI-first, tech-driven platform to protect their brand, engage with audiences in real time, and scale their social strategy efficiently. You'll act as a strategic partner to help clients unlock measurable business impact from their social presence.

Requirements

• Serve as a trusted advisor to global brands, aligning BrandBastion’s AI-powered solutions with their social engagement and brand protection goals.
• Drive renewals, upsells, and expansions by demonstrating the impact of AI-driven automation on customer engagement, brand safety, and efficiency.
• Collaborate with AI specialists to fine-tune models based on client-specific needs, industry trends, and evolving communication styles.
• Analyze performance data and translate insights into strategic recommendations that optimize moderation, engagement, and real-time execution.
• Implement strategies to prevent churn and ensure long-term client retention, focusing on building strong, lasting relationships.
• Act as the voice of the customer within the company, relaying feedback to the product, marketing, and sales teams to help shape the product roadmap and improve customer satisfaction.
• Identify and develop customer advocates who can provide testimonials, case studies, or references.

Benefits

• Career Growth & Package
• Competitive Market Rate Compensation
• 4+ weeks paid time off
• Opportunities for global team meets
• Flexible, Fully Remote Role