Customer Success Manager

Customer Success Manager role at BrandBastion, a leading AI-powered solution for social media engagement and brand protection. The role involves serving as a strategic partner to clients, aligning BrandBastion's AI-powered solutions with their social engagement and brand protection goals.

Requirements

• Proven experience in customer growth, successfully managing renewals, expansions, and upsells at a B2B SaaS or fast-growing company
• A deep understanding of marketing, community management, and social engagement
• Managed enterprise client portfolios, ensuring strategic alignment with business objectives and measurable impact
• A data-driven and AI-first mindset, leveraging automation to help brands scale engagement while maintaining control
• A proactive, results-oriented approach, identifying challenges, anticipating client needs, and delivering tangible business outcomes
• A strategic, problem-solving mindset, using insights to tell compelling business stories and influence key stakeholders

Benefits

• Career Growth & Package
• Competitive Market Rate Compensation
• 4+ weeks paid time off
• Opportunities for global team meets