Senior Amazon Connect Engineer
Braven TechUnited States
Posted October 31, 2025
Full Time
About the Company
Braven Technologies Inc. is a premier IT consulting firm based in Dallas that specializes in delivering scalable, world-class consulting processes. The company focuses on enhancing operational performance, crafting and executing business strategies, and improving financial reporting to drive measurable results. Braven's approach delivers significant cost savings, definitive outcomes, and reliable project delivery for its clients. Its distinctive edge lies in combining rigorous process design with a commitment to consistent, high-impact performance across all engagements.
Job Description
We are seeking a Senior Amazon Connect Engineer to lead the design, development, and delivery of modern cloud-based contact center solutions leveraging Amazon Connect and related AWS services.
Requirements
- 5–10+ years of experience in telephony, contact center technology, or AWS backend development.
- 3+ years hands-on experience with Amazon Connect preferred.
- Strong experience with AWS services including Lambda (Node.js/Python), API Gateway, DynamoDB, S3, CloudWatch, and IAM.
- Experience integrating with Salesforce Service Cloud Voice or similar platforms preferred.
- Knowledge of networking and telephony concepts such as SIP, RTP, and PSTN.
- Experience with REST/GraphQL APIs, JWT, and OAuth/SAML authentication.
- Familiarity with Terraform, CloudFormation, Git, and CI/CD automation.
- Strong analytical, communication, and leadership skills.