We are currently looking for a dynamic, highly enthusiastic, determined, and well-spoken sales professional to join our new Bravo Hospitality team. As a Catering Manager, you will be responsible for developing new accounts, maintaining existing accounts, implementing sales and marketing strategies so as to maximize revenue of a 149 room hotel with 7,000 sq. ft. of event space and a full service restaurant in the North Shore.
Requirements
- Manage group and catering accounts to maximize business potential
- Negotiate catering business and contracts that meet or exceed hotel revenue goals
- Make on-site and field presentations to prospective clients
- Actively pursue new clients through creative/innovative sales techniques and aggressive prospecting
- Prospect and qualify all lead sources through cold calls, tele-prospecting and networking to generate new opportunities.
- Identify opportunities to up sell customer through food & beverage offerings, room upgrades, AV and lighting upgrades and spa faculties, if applicable
- Drive strategies to develop long term business relationships and repeat business
- Enthusiastically and proactively sale the Hotel concept to group and catering prospects in a way that best illustrates the identity of the brand as innovative and new
- Consistently identify new business and aggressively pursue new accounts by make prospecting calls, outside sales calls and attending trade shows
- Develop long term business relationships and consistently book repeat business
- Attend bridal shows, tradeshows, make on-site field presentations, and outside sales calls to prospective clients
- Conduct unique site inspections that create a WOW experience for the customer
- Create customized Wedding Packages, Menus, and proposals, etc.
- Respond to all customer inquiries within 4 hours or sooner
- Maintain accurate information on all bookings, specifically program details, client correspondence, traces and to-do lists
- Follow proper event management procedures for event execution to include but not limited to BEO creation, F&B forecasting, resume communication, amenity/VIP designation and room block management
- Ensure banquet space is set-up and event is executed as promised to clients. Assist and lead banquet teams in the execution of events.
- Produce and distribute accurate banquet/catering event orders, timelines, diagrams, and resumes within timeframe set by hotel
- Coordinate, plans and implements wedding related marketing tactics and events
- Produce and distribute 10-day Events
- Schedule and BEO Packet, as well as Daily Events Schedule
- Preside over weekly 10-day BEO reading and daily 3-day BEO readings
- Provide client support to include processing client leads, investigating hotel and preferred guest program issues, and acquiring or sending collateral materials
- Provide hotel support to include following up on outstanding responses, calling, faxing and emailing clients with responses and answering requests
- Report generation as needed
- Partners with Operations in providing a customer experience that exceeds the customer’s expectations
- Maintains liaison with other hotel departments to facilitate services agreed upon by the sales office and prospective clients
- Drive product quality and a unique guest experience at every opportunity
- Take pride in the overall look and feel of the hotel never walking past something out of place
- Maintain a refreshing attitude focused on positive friendly interactions with guests and staff
- Develop and maintain strong interdepartmental relationships and open communication lines to assure efficient transfer of information.
- Schedule meetings and business group activities at the hotel.
- Be familiar with all company policies and benefits.
