Email Deliverability Consultant

We seek to ignite passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale. As an Email Deliverability Consultant, you will be part of our customer-facing deliverability team, working directly with customers to provide reporting, best practices, and recommendations to improve their email programs.

Requirements

• Provide fundamental deliverability support to our customers and our internal teams
• Manage and prioritize incoming tickets to assist with deliverability troubleshooting and strategy
• Carry and service a portfolio of assigned customers with a paid Deliverability Services Consulting entitlement
• Help conduct in-depth investigations, reviews, and audits into email sending practices
• Assist customers with blocklists, spam traps, and issues with MPs
• Help customers produce schedules for IP warming and monitor their warming progress
• Monitor individual customer email metrics and help improve their sending reputation
• Provide in-depth analysis of performance quality measurements to ensure customer programs are continuously improving
• Provide long-term, strategic deliverability planning for high-touch, high-visibility brands that send from the Braze email infrastructure
• Take an active role in strategic projects that help to mature process, product, thought leadership, or customer education

Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work