Email Deliverability Consultant

Braze is seeking an Email Deliverability Consultant to join their customer-facing deliverability team. The ideal candidate will have competency in deliverability concepts and customer management skills, with 2-3 years of experience providing deliverability-specific services at an ESP, agency, or large brand.

Requirements

• Provide fundamental deliverability support to customers and internal teams
• Manage and prioritize incoming tickets for deliverability troubleshooting and strategy
• Carry and service a portfolio of assigned customers with a paid Deliverability Services Consulting entitlement
• Help conduct in-depth investigations, reviews, and audits into email sending practices
• Assist customers with blocklists, spam traps, and issues with MPs
• Help customers produce schedules for IP warming and monitor their warming progress
• Monitor individual customer email metrics and help improve their sending reputation
• Provide in-depth analysis of performance quality measurements to ensure customer programs are continuously improving
• Provide long-term, strategic deliverability planning for high-touch, high-visibility brands
• Take an active role in strategic projects to mature process, product, thought leadership, or customer education

Benefits

• Competitive compensation
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services including fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience
• Opportunities to give back to your community
• Employee Resource Groups
• Collaborative, transparent, and fun culture