Technical Account Manager

Braze is seeking a Technical Account Manager to own the ongoing technical relationship with customers in their portfolio, collaborating with Customer Success and wider account teams. The role will involve driving value, retention, and adoption of Braze's product through the customer lifecycle, acting as a trusted technical advisor.

Requirements

• 3-5 years client-facing experience as a TAM or in a related technical area
• 3+ years of technical experience in managing complex customer environments
• Strong product command and technical knowledge of two or more of the following: SaaS, Mobile, API, or Programming
• Excellent communication skills (written and verbal)
• Ability to maintain a high level of productivity, manage multiple competing priorities, and work effectively under time constraints

Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®