Technical Account Manager
NICEMelbourne, Victoria, Australia • Sydney, New South Wales, Australia
Posted March 18, 2026
Full Time
About the Company
NiCE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety.
Job Description
NiCE is seeking a Technical Account Manager to serve as a trusted advisor to customers, ensuring their success with NiCE solutions. The role combines proactive and reactive post-implementation support to align customer priorities with NiCE’s business objectives.
Requirements
- Minimum of 5 years of project management, consulting or customer successes experience in self-service or AI software domains
- Degree in Business, Information Technology, or a related field preferred
- Experience with contact center enterprise software, with deep domain experience in digital/unassisted self-service channels (e.g., Google Dialog Flow)
- Knowledge management expertise
- IVR/Routing/ACD/Workforce Management experience preferred
Benefits
- Competitive salary
- Health insurance
- Retirement plan
- Paid time off
- Opportunities for professional growth and development
