Technical Support Engineer

Braze is a customer engagement platform that seeks to hire a Technical Support Engineer to join their Global Technical Support Engineering team. The role involves investigating and resolving highly technical customer issues, collaborating with the Product Engineering team, and sharing engineering knowledge with the organization.

Requirements

• BS in Computer Science (or equivalent coding bootcamp or technical experience)
• 2-3 years of professional experience developing and optimizing web and/or mobile applications, with a focus on performance and scalability
• Strong understanding of distributed systems, data structures and algorithms
• Professional experience with Ruby, Rails, Swift, Objective-C, Java, or Kotlin
• Professional experience with APIs, HTML, CSS, and JavaScript
• 2-3 years of experience supporting technical products, preferably within a SaaS B2B environment
• Proficiency in utilizing case management tools, such as Salesforce or Jira Service Desk

Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience
• Opportunities to give back to your community
• Employee Resource Groups that provide supportive communities within Braze